It is possible to create a freshdesk ticket automatically by sending an email to : Sbs-support@support.solvay.com
The mail should follow this template :
Sender: talend-global-noreply@solvay.com
To: sbs-support@support.solvay.com
CC:
CCI:
Subject (should start): [Talend-Global-Alerting]|<Short description of the issue>|<Unique Universel IDentifier>
Body: <Put all information / log in order to facilitate the resolution of the ticket>
A ticket should be created with the following fields:
Type = IS Request
Group = IS-TECHNO-BDA
Subtype = Service Monitoring
Functional Area = Big Data & Analytics (Techno)
IS Process = IS Techno
IS Category = Big Query
Application = Talend
Email Example:
Sender: talend-global-noreply@solvay.com
To: sbs-support@support.solvay.com
CC:
CCI:
Subject: [Talend-Global-Alerting] | F002_Labware_Data_Loading Failed | 8F31999D-E239-4EF4-9535-6CC475C9FE15
Body:
Starting job test at 15:04 01/08/2019.
[statistics] connecting to socket on port 3870
[statistics] connected
Exception in component tRunJob_1 (test)
java.io.IOException: Cannot run program "C:/Program Files/Java/jdk1.8.0_181/jre/bin/java.exe": CreateProcess error=206, The filename or extension is too long
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
at java.lang.Runtime.exec(Runtime.java:620)
at java.lang.Runtime.exec(Runtime.java:485)
at ind_rosignano_soda_ash.test_1_2.test.tRunJob_1Process(test.java:2597)
at ind_rosignano_soda_ash.test_1_2.test.runJobInTOS(test.java:7459)
at ind_rosignano_soda_ash.test_1_2.test.main(test.java:6875)
Caused by: java.io.IOException: CreateProcess error=206, The filename or extension is too long
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.<init>(ProcessImpl.java:386)
at java.lang.ProcessImpl.start(ProcessImpl.java:137)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
... 5 more
[FATAL]: ind_rosignano_soda_ash.test_1_2.test - tRunJob_1 Cannot run program "C:/Program Files/Java/jdk1.8.0_181/jre/bin/java.exe": CreateProcess error=206, The filename or extension is too long
java.io.IOException: Cannot run program "C:/Program Files/Java/jdk1.8.0_181/jre/bin/java.exe": CreateProcess error=206, The filename or extension is too long
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
at java.lang.Runtime.exec(Runtime.java:620)
at java.lang.Runtime.exec(Runtime.java:485)
at ind_rosignano_soda_ash.test_1_2.test.tRunJob_1Process(test.java:2597)
at ind_rosignano_soda_ash.test_1_2.test.runJobInTOS(test.java:7459)
at ind_rosignano_soda_ash.test_1_2.test.main(test.java:6875)
Caused by: java.io.IOException: CreateProcess error=206, The filename or extension is too long
at java.lang.ProcessImpl.create(Native Method)
at java.lang.ProcessImpl.<init>(ProcessImpl.java:386)
at java.lang.ProcessImpl.start(ProcessImpl.java:137)
at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
... 5 more
[statistics] disconnected
Job test ended at 15:05 01/08/2019. [exit code=1]