More info is needed from the Product/Project team.

ServiceOne Business Value Delivery Status Report
Project(s)ServiceOne 
Business Mission

To improve and simplify the entry point for employees to access IT and SBS-related services 

PI/ QBR

Q3-22 Engineering/Technical Objectives for ServiceOne

Main changes coming from SBS    

  • Irritants on filters
  • Improve the interface between BWF and ITSM (tasks linked to HR domain)
  • LOB separation Credit/customs/trade
  • Optimize all tasks for all domains, except HR
  • Optimize information display: additional information to be displayed


Main changes coming from ITSM    

Service catalogue update

Fix the basics: changes linked to processes (CRQ, WO, escalation..)

One desk project impacts


Main changes coming from the User Experience  - "Redesign Homepage and catalogue:

  • Improve the ergonomy of the forms of the most used services following best practices in human factors. Improve clarity and efficiency"
  • Ergonomics improvements for top 50 services
  • Onboarding service improvement
  • Workstation service simplification and improvements
  • SAP services simplification and improvement
  • Search engine improvements (configuration and indexing)
  • Under technical investigation: mass requests, notifications improvements, 
PI / QBR Start

 

PI / QBR End

 

PI / QBR Goal(s)Implement Ergonomics UX Improvements, Onboarding & Offboarding ¦ Employee and Contingent Worker National & International Transfer Setting ¦ GBU from EC Dynamic Field, and other quick wins for ServiceOne
PI / QBR Summary

Redefine the areas of improvement by working closely with the Key Business Users, Vendors, and GBUs, and improve on communicating the business value achieved to the wider stakeholders.

Timeline Roadmap (In progress)

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