Ticket Management

  • Name(s) and contact details of the person(s) responsible for ticket management.
  • Brief description of the ticketing process (e.g., how to raise a ticket, expected response times).
  • Link to the ticketing system or instructions.

Click here to Open/In progress tickets status


Week NumberWorkday Date Range (2026)Ticket Assignment Authority
Week 11 Jan – 2 Jan, 2026Pradeep Kumar Malagama
Week 25 Jan – 9 Jan, 2026Karine Augoyard
Week 312 Jan – 16 Jan, 2026Vignesh Ravindran
Week 419 Jan – 23 Jan, 2026Pradeep Kumar Malagama
Week 526 Jan – 30 Jan, 2026Karine Augoyard
Week 62 Feb – 6 Feb, 2026Pradeep Kumar Malagama
Week 79 Feb – 13 Feb, 2026Varun Moruse
Week 816 Feb – 20 Feb, 2026Karine Augoyard
Week 923 Feb – 27 Feb, 2026Vignesh Ravindran
Week 102 Mar – 6 Mar, 2026Pradeep Kumar Malagama
Week 119 Mar – 13 Mar, 2026Varun Moruse
Week 1216 Mar – 20 Mar, 2026Deepthi Dukkaa
Week 1323 Mar – 27 Mar, 2026Madhav Ghorpade
Week 1430 Mar – 3 Apr, 2026Miguel Mendes Sousa
Week 156 Apr – 10 Apr, 2026Vignesh Ravindran
Week 1613 Apr – 17 Apr, 2026Karine Augoyard
Week 1720 Apr – 24 Apr, 2026Pradeep Kumar Malagama
Week 1827 Apr – 1 May, 2026Varun Moruse
Week 194 May – 8 May, 2026Deepthi Dukkaa
Week 2011 May – 15 May, 2026Madhav Ghorpade
Week 2118 May – 22 May, 2026Miguel Mendes Sousa
Week 2225 May – 29 May, 2026Vignesh Ravindran
Week 231 Jun – 5 Jun, 2026Karine Augoyard
Week 248 Jun – 12 Jun, 2026
Week 2515 Jun – 19 Jun, 2026
Week 2622 Jun – 26 Jun, 2026
Week 2729 Jun – 3 Jul, 2026
Week 286 Jul – 10 Jul, 2026
Week 2913 Jul – 17 Jul, 2026
Week 3020 Jul – 24 Jul, 2026
Week 3127 Jul – 31 Jul, 2026
Week 323 Aug – 7 Aug, 2026
Week 3310 Aug – 14 Aug, 2026
Week 3417 Aug – 21 Aug, 2026
Week 3524 Aug – 28 Aug, 2026
Week 3631 Aug – 4 Sep, 2026
Week 377 Sep – 11 Sep, 2026
Week 3814 Sep – 18 Sep, 2026
Week 3921 Sep – 25 Sep, 2026
Week 4028 Sep – 2 Oct, 2026
Week 415 Oct – 9 Oct, 2026
Week 4212 Oct – 16 Oct, 2026
Week 4319 Oct – 23 Oct, 2026
Week 4426 Oct – 30 Oct, 2026
Week 452 Nov – 6 Nov, 2026
Week 469 Nov – 13 Nov, 2026
Week 4716 Nov – 20 Nov, 2026
Week 4823 Nov – 27 Nov, 2026
Week 4930 Nov – 4 Dec, 2026
Week 507 Dec – 11 Dec, 2026
Week 5114 Dec – 18 Dec, 2026
Week 5221 Dec – 25 Dec, 2026
Week 5328 Dec – 31 Dec, 2026 (Mon–Thu)
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