Objective 
The goal is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible
Scope 
It covers the entire incident lifecycle—from detection to resolution validation—engaging all relevant stakeholders, including users, suppliers, IT, and GBS.
Main activities 
Special attention must be given in the case of a major incident, as it requires the launch of a dedicated war room and mandatory communication to end-users
Main Actors 
Useful contacts 
Excellence Lead: Matthias Sielaff - matthias.sielaff@syensqo.com
Incident process Leader : To be completed by the new team
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