Objective 
The objective of the Service Request Management practice is to provide users with fast, efficient, and standardized access to IT services by handling their requests reliably and in compliance with defined service level agreements (SLAs).
Scope 
It covers only services from the service catalog (i.e. standardized services that follow a pre-established procedure)
Main activities 
Main roles & responsibilities 
Useful contacts 
Service Request process leader : To be completed by the new team
