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15. User Creation Template



Managing Customer Needs

1 - Use the last user creation form for Core CRM (in Icare available directly from Home page or will be provided by Support team)  :

https://solvay.az1.qualtrics.com/jfe/form/SV_8DlqGSuVE84QPMV

2 - A ticket will be automatically generated after approval by your Manager and  GBU CRM champion 

Note: only the CRM Champions can ask for an user creation





Need Help?

To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/

you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example




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