Syensqo IS - Customer Support

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Overview

In this View, you will find information about process on assesment of supplier. The goal of this questionnaire is assess the supplier in different domains:

  • Environment
  • Labor practices & Human rights
  • Fair business practices
  • Sustainable Purchasing

Table of content

CSR questionnaire should be made at Supplier Group level, and is valid for all suppliers of the group.

 

Step-By-Step

STEP 1

1- In Tabs => Click on  “Accounts”


2- In View Menus => Select “My Accounts”

3- In  ListViews => Click on “Account” e.g. SAP SE

 

 

 

STEP 2



On the supplier group page, go to the "CSR Assessments" related list and click on the button "New".

 

Choose Solvay CSR Questionnaire and the click on the "Next" button

 

 

 

 

STEP 3

1- Verify that the name of your supplier is the right one on the field "Account".

 

2- Click on the magnifier next to the field "Contact", to search your supplier contact name.
Enter the contact name; find it on the list and click on it.
3- Verify that the CSR has the status "is Active".
4- In the field at the right side:

"Valid From": by default today, but you can chance and chose the date you want the CSR to be valid from

"Valid To": by default it is valid for 3 years, but you can chance and chose the date you want the CSR to be valid to.

"Due Date", chose the date you want the answer.

 

5- Click on the "Status" dropdown menu. And choose the status "Sent“

 

6- Click in the button "Save" at the top of the page

 

 

 

 

 

 

 

Help supplier (I connect with the link)

STEP 4



Stay on the CSR page and review the information required with the supplier

Under the CSR detail, click on the "Link" for the "URL for Supplier"


Make sure you are not a robot by clicking on "I am not a robot"

You can see the supplier page, and help the supplier to fill the questionnaire and up load document.

 

 

 

 

Receive the answer from the supplier

STEP 5


You received by email the updated CSR from the supplier.

Click on the link in the mail. If asked, connect to your Convergence account via the Solvay Google Account

 

Request more information

STEP 6



If you need to request more information, click on the button "Request more information“

 

 

Please note that you can also change the status manually to "Need more information" but in this case, no mail is sent.

 

 

STEP 7







1- Request the information you need .

Please complete the text directly in the e-mail template (remove and replace red text)

2- Click on "Send Email"

 

 

 


Receive the answer from the supplier

  • As a buyer, you are warned by email that the supplier submitted his CSR questionnaire
  • Click on the link in the email

 

Complete the CSR

STEP 8

 


Verify that you have all the information you need to complete the CSR Assessment”

Go back to the top of the form and click the button "Mark Completed"

 

 

 

 

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Need help?

How to ask for assistance?

Dear SalesForce Convergence user,

For any question or issue regarding Convergence, please :


For account creation, please refer to here.

Thank you very much,

Convergence Team.

 

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