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Overview

 In this section, you can see how to link a task to a CSR assessment.

Table of content


Step-By-Step


STEP 1


Open your CSR assessment eg.“CSR-00000285”

Scroll down to the “Action Plans" related list and click in "New Task

 

 

 


STEP 2


1- In the “Grouping field”, write the name of the Action Plan”

2- Choose a Type of Action in the view menu. eg.“Commercial Follow-Up"

3
- Click on the "Status" field and choose "Open“

4
- Click on the "Subject" field and write the title of the task

5- Click on the "Description" field and write the description of the task

6
- Click on the "Root Cause" field and write the Root Cause of the task, if it is relevant

7
- Click on the "Follow-up / Comments" field and write some comments about the task, if it is relevant

8
- In order to link a task to a specific GPS axis, Click on the "GPS Axis" magnifier, if it is relevant

9- The field "CSR Assessment" is automatically populated with the VM code you choose.  eg.“CSR-00000283”


10- Click on "Save"

 

 

You can use the "grouping Field" as a label, in order to group different tasks for the same topic, same action plan... eg. a QM claim number.

 



 

 

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How to ask for assistance?


Dear SalesForce Convergence user,

For any question or issue regarding Convergence, please :


For account creation, please refer to here.

Thank you very much,

Convergence Team.



 

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