Syensqo IS - Customer Support

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WHO HAS ACCESS TO SOLVAY ONE?
  •  Solvay ONE is accessible by everyone with an AD account (employees and external contractors) of Solvay Group
  •  Solvay ONE is accessible from Intranet and Internet with Solvay Single Sign On:
    • Intranet: auto-login
    • Internet: visitor logs on with windows login
  • all Solvay internal staff may access SOLVAY ONE, if they do not have access, they can  ask themselves their local Infrastructure helpdesk to grant them access
  • As governance, each GBU or function have to refer to their respective Communication or HR departments to validate exceptions for external staff access to Solvay ONE and/or HR Services: before contacting Local infrastructure service desk . Indeed external staff access may differ by Solvay site or country for interns, contractors, consultants...

> Solvay ONE : Communication department

> HR Services:  HR department

  • It is important to know that Solvay ONE receives a daily synchronization from GUDSIS.
  • If your information is incorrect, please contact local helpdesk to check if information is correct in GUDSIS.
Criterion for Solvay ONE access
1. "USER STATUS" = ACTIVE
2. "INTRANET SERVICE" = YES ("X")
3. "JVFORONE" != ("X")

No access to ONE?

  1. Contact local ServideDesk (to update GUDSIS by activating Intranet Service) - see your "Infrastructure" contact here.
  2. GUDSIS will update ONE automatically (up to 24hrs delay)

 

No access to HR services?

  1.  Contact Ask HR (to grant or update access to HR services) - see your "MY SBS HR Services " contact here.

 

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