Page tree

Overview


In this section, you will find information about related accounts. The Related Accounts allows to link accounts from different legal structures and have real business connections in Salesforce 

Concerned profiles:

     Sales - Customer Service Representatives (all except Strategic Marketing and Technical Teams & Sales Development)

Table of content


 

Step By Step


Definition & Objectives

Definition:

•The Related Accounts object is used to manage the relationship between accounts (Sold-to & Ship-to) in Salesforce and display incoterms and payment terms (coming from SAP) used during the last transactions with the customer.
•SFDC users will be able to link Accounts not belonging to the same legal structure and understand the real business connecctions between them that through SAP wouldn’t be possible.
•In the Account page all connections will be displayed and inmediate information of payment terms and Incoterms will be available for negotiations purposes.
Objective:
•The Related Accounts allows to link accounts from different legal structure and have real business connections in Salesforce
 

Relationship between 2 accounts

David opens the prospect for which you want to create a relationship
David scrolls down until the section Related Accounts and click on Create New Relationship
David selects the related account and the GBU involved and click on Save
David consults the record created and click on the account name to come back to the account page
On the Account page, you can see you have successfully created a relationship

Back to the top

Need help?


To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/

you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example

The best way to get IT support is to use the new Service One Platform.