Error handling & contact support

• An automatic email will trigger to the BPM support team if incase of any process failure via Freshdesk ticketing tool.
• In case the user is facing any issues while performing any activity in the application or accessing the application, they may perform any if the below activities to trigger a support request:
  • Email to Freshdesk support:
    • Send an email to 'IS-CAPG-BPM@solvaysbs.freshdesk.com'
    • Provide all the details of the issue i.e. Task Name, Project Name, Issue details etc
    • If possible a snippet would help the support team rectify the issue in the shortest period of time.
  • Open a ticket manually via Freshdesk:
    • Login to Freshdesk Tool URL - https://sbs-support.solvay.com
    • Choose an option to create a new ticket, and chose the below options: