Syensqo IS - Customer Support

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Overview

Build your newsletter based on premade templates


Reminder

Don't forget to validate each update the button to avoid loosing your work.

Table of content


Step 1 - Create a new campaign


  • Go into Campaign section
  • Select "New campaign"
  • Edit the name of your campaign



The campaign name is not visible to your reader, but only to you as contributor

Step 2 - Add the Subject




The Subject will be visible by your audience.

This is the title visible in the mailbox.

If your contact list contains several Properties or Segments, you can use the Insert variable option to create customize subject

(eg. using the first name, title, etc...)

Be aware that if your contact list contains special characters you need to import your contacts manually or in the format "tab separated values" (tsv).

Step 3 - Add the sender details

The Name and email address are visible by your audience.

This is the title visible in the mailbox.

The Reply-to address is facultative.

If you let the field empty, the default email address will be taken in account.

You can also use the no-reply option by using : noreply@solvay.com

Step 4 - Design the email

4A - Select a template



4B - Manage the sections


The page is separated by horizontal sections.


  • Gray sections are partially or totally locked, like the header and footer and cannot be deleted for some (banner, footer). 

Only certain parts can be updated.


  • Purple sections can be moved, edited and deleted 



4C - Update the text


Put your cursor hover certain areas, to see what you can update.

The text can be changed easily by clicking on it.


Use "variables" to personalize parts of your text (e.g. Dear "xxx") 



4D - Update the pictures


Your pictures needs first to be stored in Keepeek

Log into Keepeek, and copy the link of the picture that you want to use.

You can then copy/paste the link to display your image in your email.


If you don't have a "keepeek" account, you can also import an image from your computer. 


Reminder

Be aware of property rights regarding the content you decide to add to your newsletter.

4E - Import a video


  • Your internal videos need to be stored in Keepeek 
  • Your external videos need to be stored in Youtube 


Copy the link from Keepeek:


Or copy the link from Youtube:



(info) For external videos, follow the traditional "Sprinklr" process. In case you don't have a "Sprinklr" account please contact comsdigital@solvay.com

4E - Preview and test email 


(info) When you do this, you can't undo previous changes.

Step 5 - Add the contact list


Prefer segmentation over importing a static contact list : "only send to a segment".

See how to use segmentation feature : Contacts



Select the list who will receive your newsletter.


See how to create a contact list





Step 6 - Send or schedule the campaign



Once sending has started, a campaign cannot be cancelled.

Be sure to test and review before clicking on the button.

You can also schedule your campaign at a specific time (date and hour). 



Step 7 - Duplicate an existing campaign 



In case you need to send the same campaign to multiple contact lists or segments you can "duplicate" your original campaign and change only the contacts. 






You can duplicate you campaign without limit.



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