Syensqo IS - Customer Support

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 Digital Signage - Change Management 


Request a new digital signage endpoint

(green star) Search Digital Signage from Service One (Helix) and click Request Now.

(green star) Fill out the details for all required option. And, click Submit request.

 (green star) New Endpoint Installation requires technical actions from:  

ISSC:

He / she is managing:

  1. The procurement
  2. The installation of the Hardware 
  3. The Chromebox out of the box actions and enterprise enrollment

  4. The request to Network team:

    • assign a fixed IP on a local VLAN 
    • WAN team : IPANEMA
    • GTO security team : Global Firewall port opening

Revevol :

  1. Revevol performs the cloud configuration of the software.

Wisdom Provider :

  1. WISDOM Provider updates the Helix (Endpoint is Operational).

The best way to get IT support is to use the new Service One Platform.