As soon as the process goes Live, we provide below types of support:
- Hyper care Support - Two weeks of hyper care support is provided post Go Live i.e. you can directly drop a mail to the technical team and they will help you on the high priority regardless of the issue. You can even get into a conf call with the technical team who can help you not only in resolving any issue, they can also guide you in understanding the functionality of the application if required.
- Normal Support - Once the hyper care support is over, users have to create a Freshdesk ticket (Group - IS-CAPG-BPM), and technical support team will help you. For users convenience we have provided you an interface in BPM Application Landing Page as 'Solvay Support' to create the Freshdesk ticket without going to Freshdesk tool.
The best way to get IT support is to use the new
Service One Platform.