Syensqo IS - Customer Support

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Web support contact

In case of any issue or question, please create a new SBS Support IS Request from the SBS Support portal (Freshdesk).

 

Then you have to enter the following information:

  • Subject : please specify the context and issue summary here (Solvay ONE, solvay.com, etc.)
  • Process: Web Applications (Techno)
  • Application: select "Tridion", "Flexmail", "Keepeek", "Confluence", "Qualtrics", or "Google Analytics" to reach our web support team.

 

Application is important!

This field is not mandatory, but by filling it, your will help the service center to send your ticket to the right team. This can make you gain some time.

 

Out of this required information, please note that to increase the answer time and relevance, your ticket should provide:

  • A precise description of your issue, including links to the concerned resources (use to add a link)
  • If relevant, provide one or several screen shots (copy-paste it among the description or use the "Attache a file" field).
  • If relevant, provide step-by-step to reproduce the issue

 

See a new ticket example beside.

 

 

 

The best way to get IT support is to use the new Service One Platform.