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NOVECARE COMMERCIAL AND SUPPLY CHAIN EXCELLENCE
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COMMERCIAL AND SUPPLY CHAIN EXCELLENCE
NOVECARE WORLDWIDE CUSTOMER SERVICE
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Read Confirmation
CUSTOMER ENGAGEMENT MODEL
Created by
TREPIER-PAPILLON, Aude
, last modified by
KOLMER, Sandra
on
Oct 27, 2025
Training and Communication
Updated NVC Service Model - One Pager
Relaunch of NVC Service Model - Operational Teams Workshop
UPDATE IN PROGRESS
Novecare - CEM Reference doc
Service Level Key Accounts
(do not communicate the segmentation to the customer)
Service Level Critical Accounts
(do not communicate the segmentation to the customer)
Service Level Transactional Accounts
(do not communicate the segmentation to the customer)
Service level Distributors
(do not communicate the segmentation to the customer)
Segmentation and Service Model Playbook
Procedures
UPDATE IN PROGRESS
NOV- WP1 - Minimum Order Value and Minimum Order Quantity - WW
UPDATE IN PROGRESS
NOV -Express Delivery Management Procedure - WW
UPDATE IN PROGRESS
NOV- WP1 - Order cancellation , modification or completion - WW
Global Minimum Order Quantity Exception List
UPDATE IN PROGRESS
Governance for Exclusion List (MOV and Broken Pallet)
UPDATE IN PROGRESS
Novecare Global MOV and Broken Pallet Exception List
UPDATE IN PROGRESS
CEM- Administrative fees
Dashboard
Service Levels dashboard
Customer Lead Time (CULT)
Customer Lead Time Calculator (CULT)
Customer Lead Time definitions
cem
service
level
Overview
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Tasks
{"serverDuration": 107, "requestCorrelationId": "0dd25032f1b48f37"}
