Service Model (former CEM)
NVC Service model | Updated model: service and approval
Relaunching Novecare Service Model! EMEA/NAM Operational Teams Workshop
Novecare Global Minimum Order Quantity Exception List
Orders Follow-up
Distribution specific
Ecommerce SYENSQO - Customer User Guide - Novecare July 2024
AZELIS EMEA Distributor Manual Syensqo
Antitrust Guidance for Distribution Agreements
Specific flows
Consignment stocks
Managing the client consignment flow
Plant-related resources
Product list with supply information
Novecare Plant and Warehouse Contacts
Syensqo Novecare Shutdown Calendar & Allocation
SOLVAY/ODYSSEY FLOWS for PT Team + MBU's
Planning Activities - s&op vs plant responsibilities
Shipment-related resources
Documentation requests
CUSTOMER REQUESTS - Topics/ Documents/ Contacts
Returns
Return Process & SAP Instructions
Tools - Esker, MSP & SFDC
Esker
My Syensqo Portal
Salesforce
NOVECARE LEAD MANAGEMENT PROCESS & TRAINING
Novecare Key Users Complete Guide: contacts for training & links to tools
Useful
Tip of the Week
Novecare Customer Service - ACRONYMS AND ABBREVIATIONS
EMEA Strategic Channel Partners