TRAINING DOCUMENTATION

TRAINING DOCUMENT

CUSTOMERS

• Customer Segmentation Implementation Playbook v2

MATERIALS

• Customer Material Info Record Creation- VD51
• CMIR transfer to new ship to's

PRICING

• Price Policy

• SFDC ONE Quote Pricing process (CSR training)

• Incoterm

• Blockage for Manual Price

• Display Price (VK13)

• Rebates

  • Rebates management Best Practices

  • Closing rebate agreement without payment

  • Closing rebate Agreement with payment
  • Rebate creation 9001 9002
  • Rebate creation 9003 9004
  • Template Year End Rebate

INSTRUCTIONS

SAP BASIC SETTINGS

• SAP Basic Settings
• USER PROFILE - Parameter ID - SU3

CUSTOMERS

• New Account conversion process
• Customer Master Data Texts
• Sales View Updates
• Display/Search a Customer (VD03)
• Customer Data cleansing in WP1

MATERIALS

• LINK MATERIAL TO A CUSTOMER (VD51-VD52-VD53)
• SEARCH MATERIAL IN SAP (MM03)

COMPLIANCE

• 2025 Training EMEA LTD - through GTS
• 2025 Training USMCA/KORUS - through GTS
• Tax Exemption (NAM)
• VAT exemption (France and Italy)

TRAINING DOCUMENT

• Document conformity
• CSR - Samples Good practices (EMEA NAM)
• NOV- WP1 - Order cancellation , modification or completion - WW
• NOV -Express Delivery Management Procedure - WW
• NOV- WP1 - Minimum Order Value and Minimum Order Quantity - WW
• Return Process & SAP instructions
• Novecare Return Request Form

• CMC Sample Order Management
• CMC Sample order (Europe / TS)
• Direct Trading Third Party order
• Available to promise
• One time Customer - Usage and restrictions
• Text Management

EXPORT ORDERS

• Canadian Shipments Guide
• BREXIT Guidelines
• FCA proof of Receipt Process and Maintenance
• TEMPLATE - List of orders - Attestation VAT - FCA proof of delivery - external use (make a copy)
• Note CS letter customer proof of reception jan 2019 
• Letter to customers EXW FCA FAS FOB contracts (make a copy)

INSTRUCTIONS

SALES ORDERS

• FREE ORDERS (Samples & Free goods)
• Consignment Stocks KB/KE
• U.S. Goods Returned Procedure
• DISPLAY THE LIST OF SALES ORDERS (VA05)
• Stock consultation
• CREATE A PACKING LIST
• Order book follow up ZWOCR05
• Order cancellation - Reasons for Rejection
• ATP easy one
• MB51 - Searching for a sales order by Batch#
• Delivery and Billing Blocks
• WP1 Delivery blocks impacts

TRADING

• PURCHASING ORDER FOR TRADING ORDER
• MIGO - NEGOCE SAP
• When a Migo does not work
• WorkCycle User Guide
• Direct and Indirect Trading
• Negoce Plants (EMEA)

TRAINING DOCUMENT

• Post-invoicing procedure
• Template to request Post-Invoicing approval
• eInvoice Italy_eDocument

INSTRUCTIONS

• CREDIT/DEBIT NOTE CREATION
• Search Credit Manager (FD33)
• CREATE OR DISPLAY AN INVOICE OR PROFORMA (VF01-VF03)
• How to create a PROFORMA invoice (for Payment in Advance and Brexit)
• TAKING OUT A PROFORMA FROM SAP (VF02)

TRAINING DOCUMENT

Logistic / Customer Service workshops (2023)

• International Trade Basics
• PO Checking / Shipping Condition
• Reading Shipping docs, instructions, Texts mgt,
• Freight Forwarders tools
• Routes: definitions, roles & responsibilities
• Orders shipping to Canada
• Export to Middle-East, documentation requirements 
• Project 44 - shipment platform

INSTRUCTIONS

• Display Shipment Document
• Splitting a delivery
• PACKING LIST
• Auto Sending of COA

• CSR activity checklist
• CS Document Printing HandBook
• ACRONYMS AND ABBREVIATIONS
• MWST error
• CI+Q - Intro Newcomers - Lisbon SC
• Training Agenda

DYNASYS

• Novecare - Adv FPS - Sales Manager Administration

SAP Manager 

• IS_GRC_Manager_Validation_in_CUP

GOOGLE

• Chromebook user manual
• GNow 

Electronic Orders

• ESKER Training
• Solvay@eCommerce - SAP user guide
• Solvay eBusiness Solutions 2021

• Solvay eCommerce - User Creation

Service One Tickets

• Service One Link
• How to request access to CRM, Qlikview & QlikSense dashboards

CRM Sales Force

• Link to the documents