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Process Owner

Christophe Pariset & Jordi Pujol

IS Expert | D&PS Support

David Tonda - IS
Stéphane Bourgeaud-Lignot - D&PS

General Description

This web app allows to search tickets archived in Salesforce / Footprints / Fastconnect
SalesForce access is limited. If you need to access please create a ticket

 

 

Target Users

  • IS
  • CRM / BRM
  • Process Managers

SBS Support dashboard access

To get an access to the SBS Support dashboard, please fill-in the access form.  
You can see the "data calculation & filters" table by following this link (Google Spreadsheet).

Sources

Freshdesk

Refresh frequency
Daily

Specific Dimensions

  • Priority
  • Process
  • Sub Process
  • Category
  • Team (mapping on Process groups) : last team assigned to the ticket
  • Level
  • Group
  • Source
  • Historical Team
  • Historical Level
  • Historical Group

Scope

  • Current year
  • Y-1

 

Not able to find the solution? Contact SBS Support.

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