D&PS Expert

EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description

This indicator explores the number of original invoices, corrective documents and percentage on invoicing accuracy. In other words, how much re-work (debit/credit notes) Customer & Service process is taking from invoices.
KPI:
% Invoices - Right First Time (All Motives)
% Invoices - Right First Time (Customer Service Motives)
#Orders with Debit/Credit Notes
Scope:
  • Exclusion of material types servicesa and packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
  • Exclusion of SOLD entities (consolidation method = SOLD)
  • Intra GBU flag = N
  • See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types
    • Scope for Postinvoicing: Sales Doc. Type Group = Standard Order, Consignment and Transfer Order. See column "G" in file Global Sales Order Doc Types.
Calculation:
KPI Name
Calculation
% Invoices - Right First Time
# Total Billing Items - #Postinvoicing Items
------------------------------------------------------------------------ x100
# Total Billing Items
#Total Billing items
Billing Items within scope
See column "G" the details of the Scope of Total Billing items for the Invoices - Right First Time. Global Sales Order Doc Types
#Postinvoicing Items
Sales doc Type Groups: (Credit Memos AND Rebates AND Returns) OR Accounting Corrections (Billing types: S1, ZS1, S2, ZS2, G2RB)
Technical Documentation
Source:
CORE: BW_QRY_MVSDSO57_0001
QV: QVBW_QRY_MVSDSO57_0003
Update:
Daily
Query filters applied:
Source Information:
Filters
BW
QVBW_QRY_MVSDSO57_0003
Exclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
Exclusion of SOLD entities (consolidation method = SOLD)
Dimensions:
Global Overview of Dimensions


BW
Global Filters
Period
Month Year
Order Line Creation Month
Organization
GBU
[CPFCTR1_2] GBU
Group of Activity
[0G_CWWE01__CPFCTR2_2] Group of Activities
Sub-Activity
[0G_CWWE01__C_MAGNITU] BFC Market
Company
[C_COMPCDE] Company
Plant
Zone
[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
Country
[C_PLANT] Plant\Attributes\[0COUNTRY] Country key
Plant
[CPLANT] Plant
Ship Destination
Zone
[C_SHIPTID] Ship-to\Attributes\[C_GZONE] Geographie/Zone
Country
[C_SHIPTID] Ship-to\Attributes\[0COUNTRY] Country key
Corporate Group
[C_SHIPTID] Ship-to\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
Ship Destination
[C_SHIPTID] Ship-to
Product
Product Hierarchy
[C_MATNR2__C_PRDHIER] Product Hier (LIP03)
Product
[C_MATNR2__C_PROD] Commercial Product / Material Group
Bulk/Packed
[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
Packaging Type
[C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type
Specific Filters

Sales Doc Type Group
Sales Doc Type
[C_DOCTYP2] Order document type
Sales Office
[C_SAL_OFF] Sales Office
CSR
[C_CUSTSAL__C_ZIPART] CSR (Sold-to)
DashboardBW & BI4 Key FiguresSAP
CSR (Customer Service Representative)
- the person in responsible to create and manage the Sales Order
BW
[_CUSTSAL__C_ZIPART]
ZI Partner sold to 
Customer masterdata (Sales area data)
  •  WP1: Partner functions → ZI
  • PF1: Partner functions → VW

Not able to find the solution? Contact SBS Support.

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