Customer Experience - E2EVC - V1

OTIF (On Time In Full)

Customer (Delivered) Requested & 1st Confirmed

Deplature Plant Requested & 1st Confirmed

Global Supply Chain dashboard OTIF

• Split by number of OTIF and non OTIF orderlines

• OTIF rate

• GBU

• Group of Activity

• Activity

• Region (Ship Destination Zone)

• Plant (Ship Destination)

• Product Line

• Archetype

CCR Orderlines (‰)

CRM Quality dashboard CCR (Customer Complaints Rate) for 1000 Orderlines

• Monthly CCR 

• 12-months rolling average

• GBU

• Group of Activity

• Activity

• Region (Ship Destination Zone)

• Plant (Resolution site)

OTIF (On Time In Full)

Customer (Delivered) Requested & 1st Confirmed

Deplature Plant Requested & 1st Confirmed

BW_QRY_MVSDSO51_0001

For all GBUs

Intra-GBU flows are excluded (Intra GBU= NO)

Order doc types UB & NB excluded for the time being

CCR Orderlines (‰)

Complaints : CRM Salesforce.com and iCare for Specialty Polymers

Order Lines : BW_QRY_MVSDSO57_0001

Severity: All except anomalies

Internal complaint = No

Justified/Valid Complaints = Yes

Additional filters for Specialty Polymers:

• Status ≠ Archived & Rejected

• Product Family ≠ Monomers

• Valid = Yes AND Blank

OTIF (On Time In Full)

Customer (Delivered) Requested & 1st Confirmed

Deplature Plant Requested & 1st Confirmed

Joelle Hilaire

Diogo Paiva

CCR Orderlines (‰)

Diogo Paiva

Diogo Paiva