Highlights

The Highlights tab is made up of several indicators including:

• Complaints by Motive:

This graph shows the number of complaints by the Motive listed in Salesforce.com for the complaint.

• Complaints by Sub Motive:

  

  This graph displays the number of complaints by the Sub Motive type listed in the complaint in Salesforce.com.

• Leadtime Objectives:

  

This table shows the leadtimes and how long in days the complaints stay in each lead time level. The calculation for leadtimes and more leadtime details can be seen in the Leadtime tab. This table will also display the target (if available) for each level as well as an indicator on whether the leadtimes are on target and by what percentage. Ongoing status can be turned on or off on this chart using the toggle above the chart.

• Ranking by (Motive, Submotive, Product, Material, Resolution Site):

This table shows the ranked order of complaints on one of the following dimensions: Motive, Sub-motive, Product, Material, Resolution Site. You can use the cyclical (indicated above) to toggle the dimension view by left clicking it, or use the right mouse button to bring up a dropdown list and select your view. This table will also show the number of recurring complaints out of the total.