Table of contents

Objective of this Procedure

This operational procedure (OP) demonstrates processes and procedures to cancel billing of Accounts Receivable activities for all legal entities.  This OP provides instruction for users to perform recurring activities and reacting expected scenarios.

Scope

This operational procedure (OP) applies for Accounts Receivable activities of entities:

Definitions 

  • SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
  • AR BO: Accounts Receivable Back Office
  • OP: Operating procedure
  • CSR: Customer Assistant Representative

Scope

 

ERP

 

References

Process Flow version1.50 (shown in the process)

Attachments

Process Flows

AR Billing Cancellation

 

Step:

After receiving approved Billing Cancellation request from Customer Service, validate the request and follow below steps:

STEP 1

Process cancellation by entering transaction VF02 or VF11

Input Billing document number and press “Enter”

Screen of VF02

 

Screen of VF11

 

 

STEP 2

Check details and information of the billing 

 

 

STEP 3

Click “Cancel” in Billing document button.

Save 

Link

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