E-room Access Management
User request for Access | check in Docollob admin tool confirm do not have any recorde create the account |
User has problem of Access | check in Docollob admin tool. if do not have recorde ask the user when is last time use it , and error screen shot .transfer to L2 CAPG-DM team . have recorde check is ti in active or not , if not ,active for user, after the action still did not solve the problem transfer to L2 CAPG-DM team |
| we not sure it is Access problem or not | check with the user directly is it caused the access or browser problem or the server is down . if it is not access related problem we transfer to L2 CAPG-DM team there is one article for E room , if you see the similar problem just transfer the L2 CAPG-DM team please eRoom Plugin Troubleshooting |
Template to reply users
Hi UserName,
Good Day!
We have processed your request!
Could you proceed with the procedure below?
Your login information e-room has been shipped to you by separate mail.
Please log in to eroom using the copy/paste, ensure no blank space before or after.
Use e-Internet explorer to open with:
Could you please confirm from your end once you have logged so that we will proceed further ?
Followed by the Screenshot of the user information from the Docollob admin tool
2. Eroom User Reactivation / User will ask us to check for the account since if the account will not able to login
Sometimes user will ask for account reactivation or they will simply say that not able to log in Eroom during that time we need to check for the user account from Docollob admin tool whether user account is deactivated or not. If it is deactivated we need to follow the
reactivation procedure. Once the account is reactivated we need to inform the user using the following template.
Template for Reactivation Procedure:
We have processed your request by reactivating the account.
Could you proceed with the procedure below?
Your login information e-room has been shipped to you by separate mail.
Please log in to eroom using the copy/paste, ensure no blank space before or after.
Use è-Internet explorer to open with:
Could you please confirm from your end once you have logged so that we will proceed further ?
Followed by the Screenshot of the user information from the Docollob admin tool
3. Eroom password Reset
Some of the users request for password reset, in those scenario we need to reset the user credentials from Admin tool and need to send credentials to the users.
Template for Reset:
Hi UserName,
Good Day!
We have processed your request by reset the credentials.
Could you proceed with the procedure below?
Your login information e-room has been shipped to you by separate mail.
Please log in to eroom using the copy/paste, ensure no blank space before or after.
Use è-Internet explorer to open with:
Could you please confirm from your end once you have logged so that we will proceed further ?
Followed by the Screenshot of the user information from the Docollob admin tool
4. Access rights to Folders/Documents in Eroom
If any user requests us to provide rights to access folder or documents of any eRoom, we must recommend the user to contact their coordinators of that respective eRoom
To inform any use that to get rights in a folder or document of any eRoom, it is necessary that the coordinator of the eRoom grant this access. It is a task managed by the eRoom coordinators, only they can grant or refuse access in their documents.
It is a standard from eRoom-Solvay process.
Here below you can find a folder where we use to share a list of eRoom and its coordinators in case you want to inform the user who is the coordinator of this eRoom, what the user should know.
File e-Room Mapping - 02032017
5. Eroom File Exporter
If user needs to export any document available in eRoom, For that they need to have the function "eRoom file exporter" activate on their account. This eRoom feature did not work for all users so we need to ask the following information from an user. Once we get reply from user we need to transfer the case to Techno-DM group.
Template for Eroom File Exporter Issue
Could you please provide the URL from where you need to export the files ?
