When we try to provide access to any user in Flexmail and if we get the following error message then we can follow the below procedure,
In the list of Flexmail users, the column with the dates indicates the last connection of each users.
Based on this information we can delete the users where this information is empty (which means they never connect) as well as the users who show no activity for the last 12 months and provide access to the new user :
