With reference to Industrial Origin tickets, please follow the below standard process
1. check and change the classification of the ticket
2. Go to MSC3N put material, Batch and Plant---check the classification tab.
3. If nothing found go to first tab or changes tab and take user id then go to SU01D- for name or email id of the users
4. Inform the user the issue is due to missing IO at batch level, ask user to reach out to "who created the batch(MSC1N) or who last changed (MSC2N)" with user id and user name (from SU01D) to extend the IO in classification tab.
Example: Ticket #1024019
Go to MSC3N
Material code 157974
Plant 6092
Batch 17/166/01
We need to inform to user like: Kindly ask Ghislain GROSCOLAS (FR33373) to update the same, as i can see there were some changes on 06.07.2017 by user FR33373.
Once the classification details entered please proceed to release the billing document.
If need any guidance, reach out to any CO team members.