Job Monitoring OtC

OTC Tickets on Job Monitoring / Cancelled updates

This document shows the process of analyzing and resolving the job monitoring tickets

There are two types of tickets that we receive on the cancelled updates / Job Monitoring

Type ONE : It refers to the procedure that has to be followed for the tickets with the title CANCELLED UPDATES- WP1_400 / CANCELLED UPDATES- PF1_020

1. Go in the ticket and read the details of the ticket like the client, the transaction code, the user etc

2. Goto the tcode SM13

3. Now enter the details of Client and Username and date form the ticket and execute

4. Remove the entries displayed with SM13 and send a mail to the user identified in the ticket.

Request him to double check that his update is well done and if not, don’t forget to suggest him to try again.

If the volume of the update is greater than 20, change the group to ' IS-CGI-L2-OTC ' and solve the ticket as you usually do.

Please also intimate partnership coordinator(Stephane Martinez) and stream leader about this issue

a) For this example, in this ticket, there are 6 results with status as error as shown in the following screenshot

b) Select all them and delete the records

c) Click on continue

d) Now, Send a mail to the user identified in the ticket and request him to double check that his update is well done and if not, don’t forget to suggest him to try again.

5. To identify the user, goto tcode SU01D, and search with the user name provided in the ticket

Then the following details about the user are displayed

From this screen, copy the E-Mail of the user and inform the user by forwarding the note to the mentioned e mail of the user

6. Change the status of the ticket to Activities before closure and after 3 days, set the status of the ticket as closed

Type TWO : It refers to the procedure that has to be followed for the tickets with the title CANCELLED UPDATES- PF1

1. These tickets must be transferred to the group ' IS-OTC-SD-LE ' .For example refer to the following screenshot

OTC Job Monitoring Tickets that we receive are based on the following table :
Tcodes are mentioned in the Keywords in description column in the following table
And the Group and Category has also been mentioned based on the Tcodes

Origin eMail	Keywords in subject	Target eMail	Keywords in description	Group	Process	Sub-Process	Category
is-adagio-sap-systm@solvay.com	"Job - PF1-020"	applications-monitoring@solvaysbs.freshdesk.com	"OTC" "IS-Appli-OTC-Operations@solvay.com"	IS-CGI-L1-SAP	IS OTC	Logistic or Sales	SAP LE or SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	/PWS/ZNFEMP000	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	CS02	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	CV02N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	HUMO	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	LE	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	LO	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	LT11	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	MC93	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	MC94	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	SD-BIL	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VA01	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VA02	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VD02	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VD03	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VF01	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VG02	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VG03	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VI01	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VI02	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VK12	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VK13	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VKM3	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VL01	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VL01N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VL02	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VL02N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VL03N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VL09	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VS02	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VT01N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VT02N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	VTWABU	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - PF1_020	applications-monitoring@solvaysbs.freshdesk.com	Z1T_MAGGY	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	CO06	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LE	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LO	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LT01	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LT03	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LT04	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LT05	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LT12	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	LT15	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	MM01	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	MMSC	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	POIU	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	TK12	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VA01	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VA02	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VD02	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VF01	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VF02	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VF11	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VF26	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VFX3	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VI01	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VI02	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VK12	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VKM1	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VKM2	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VKM3	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VKM4	IS-CGI-L1-SAP	IS OTC	Sales	SAP SD
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VKM5	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VL01N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VL02N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VL03N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VL06O	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VT01N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VT02N	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VT04	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
is-adagio-sap-systm@solvay.com	CANCELLED UPDATES - WP1_400	applications-monitoring@solvaysbs.freshdesk.com	VTFAKT	IS-CGI-L1-SAP	IS OTC	Logistic	SAP LE
solvoper@in.ibm.com	RCS_GTS_CROSS	applications-monitoring@solvaysbs.freshdesk.com		IS-OTC-GTS	IS OTC	GTS	depending of the request
solvoper@in.ibm.com	RCS_GTS_MAGDA_UPL	applications-monitoring@solvaysbs.freshdesk.com		IS-OTC-GTS	IS OTC	GTS	depending of the request
solvoper@in.ibm.com	RCS_NFE	applications-monitoring@solvaysbs.freshdesk.com		IS-CGI-L1-SAP	IS OTC	Logistic or Sales	SAP LE or SAP SD
solvoper@in.ibm.com	RCS_OC_CROSS	applications-monitoring@solvaysbs.freshdesk.com		IS-CGI-L1-SAP	IS OTC	Logistic or Sales	SAP LE or SAP SD
solvoper@in.ibm.com	RCS_OC_OTHER	applications-monitoring@solvaysbs.freshdesk.com		IS-CGI-L1-SAP	IS OTC	Logistic or Sales	SAP LE or SAP SD
solvoper@in.ibm.com	RCS_OC_PREMIER_PILOTAGE	applications-monitoring@solvaysbs.freshdesk.com		IS-CGI-L1-SAP	IS OTC	Logistic or Sales	SAP LE or SAP SD

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"Job - PF1-020"

"OTC"

"IS-Appli-OTC-Operations@solvay.com"

IS-CGI-L1-SAP

IS OTC

Logistic or Sales

SAP LE or SAP SD

CANCELLED UPDATES - PF1_020

/PWS/ZNFEMP000

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

CS02

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

CV02N

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

HUMO

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

LE

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

LO

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

LT11

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

MC93

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

MC94

IS-CGI-L1-SAP

IS OTC

Logistic

SAP LE

CANCELLED UPDATES - PF1_020

SD-BIL

IS-CGI-L1-SAP

IS OTC

Sales

SAP SD

CANCELLED UPDATES - PF1_020

VA01

IS-CGI-L1-SAP

IS OTC

Sales

SAP SD

CANCELLED UPDATES - PF1_020

VA02

IS-CGI-L1-SAP

IS OTC

Sales