Top 5 potential incidents that can happen on Day1
1 - User unable to create new segmentations based on the new global contact list
2 - User cannot view campaigns logs from old subaccounts
3 - User cannot find a campaign template
4 - User cannot find an old manual contact list
Resolution Procedure :
1 - User unable to create new segmentations based on the new global contact list :
Two Global contact list will be available :
Global Contact List E
Global Contact List S
Depends on user allocation contact list should be selected (For ECO - Global Contact List E and For SCO - Global Contact List S ).
2 - User cannot view campaigns logs from old subaccounts :
CGI team will be collecting the required details from user and provide the data from old subaccount.
3 - User cannot find a campaign template :
CGI team will request user for the template details and copy the template to the new subaccount.
How to copy a template from one API key (sub-account) to another?
4- User cannot find an old manual contact list :
CGI team will request the contact details and download the contact from old subaccount and provide to the user.