Dear …..
this is to inform you that we are no more allowed to reset/provide passwords, because of the following reasons:
>we need to follow Solvay Security policies and Access Management good practices
>any access to Solvay systems must only happen through SSO (single sign on)
>we have to comply with Audit recommendations
>SAP systems setup and design
If you have a specific need, please, provide the detailed description with screenshots of the step-by-step process and we will ask the competent technical team to investigate the possibility to extend SSO to that specific process.
*****
Anyway, in order to proceed with your request, we kindly invite you to create a Service Request using the template for Access Management requests, which is available on Service One Digital Work Place:
https://solvay-dwp.onbmc.com/dwp/app/#/itemprofile/622
Please select "Reactivation" option.
Display Form
Other
Fill in all relevant information in the text box (including the system name)
Attach screenshots of what is blocking you
*****
We hence have to reject this ticket and let you create the appropriate request.
Thank you for your understanding.
Best regards,