Bulk Action is used to perform set of actions to a number of tickets at a time. It also allows a bulk reply using a canned response or attached files or a common reply for these tickets. Unless tickets are selected Bulk Actions button will be disabled.

Step-by-step guide

  1. Log into the Freshdesk Agent Portal.
  2. From Ticket Dashboard, Select the tickets on which Action is to be performed using the checkbox .

  3. Click on Bulk Actions button . 


  4. The below screen shot depicts the list of actions which can be performed. 


  5. You can also update the Bulk Action with a common reply or use a canned response. 


  6. After selecting the bulk actions and providing the reply use the update  button to apply