BMC Helix Access Management is ticket management tool to check the status of tickets and to whom it is assigned 

Syra Link - https://syensqo-dwp.onbmc.com/dwp/rest/share/OJSXG33VOJRWKVDZOBST2U2CL5IFET2GJFGEKJTUMVXGC3TUJFSD2QKHI5AUISZQGNCDITBRJ5AVGN2JJ43VOUZXJFHTOV2BHBKVEJTSMVZW65LSMNSUSZB5GE3TEMRGMNXW45DFPB2FI6LQMU6UGQKUIFGE6R27JBHU2RI=

 Steps to follow - 

  1. Once you click the above-mentioned link before page will appear





2. Click on Request now - Below page will appear, fill the required fields and if you want, you can add collaborator to share your request details to anyone(optional)

    


  •     Requestor - your AD account (automatically appears)
  •     Nature - Select “Add” from drop down.
  •     Copy from profile - mention - amol.ubale@syensqo.com or shubham.gupta1@syensqo.com
  •     Comments - Give proper comments like below -  “I am joining Data Platform team (SySight Project) hence I need access for BMC Helix for ticket management.”
  •     Collaborators (Optional)

The request usually takes 1-2 days for completion.

3. Validation – Once tickets is complete, please check of if you have access by clicking here -  BMC Helix ITSM 25.3.01 | Ticket Console 

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