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For any WAP request we get a Freshdesk ticket which is like below:
Note: For all WAP user creation and Modification we would be needing the Form and approvals. The Form should be filled by the user and the approvals are to be brought by L0 team.
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- If the user does not exist, the reference users roles are to be added to the user.
- For new user creation, Open IDM portal → Go to Identity Management tab → Enter the New user ID who is to be created → Add the roles and Save.
- Once the roles are replicated into the WAP system reset the password and inform the user in the Freshdesk ticket. And the ticket can be resolved.
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