Versions Compared

Old Version 1

changes.mady.by.user Sophie Maillet

Saved on

compared with

New Version Current

changes.mady.by.user Li Lian Cheong

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Warning
titleWarning

.......



Info
iconfalse
titleProcess Owner
Christophe Pariset & Jordi Pujol


Info
iconfalse
titleIS Expert | D&PS Support
David Tonda - IS
Stéphane Bourgeaud-Lignot - D&PS



General Description


Info
This web app allows to search tickets archived in Salesforce / Footprints /
Fasconnect SaleForce
Fastconnect
SalesForce access is limited. If you need to access please create a ticket

 

 



Info
iconfalse
titleTarget Users
  • IS
  • CRM / BRM
  • Process Managers


Info
iconfalse
titleSBS Support dashboard access
To get an access to the SBS Support dashboard, please fill-in the access form.  


Info
You can see the "data calculation & filters" table by following this link (Google Spreadsheet).


Sources

Freshdesk

Refresh frequency
Daily


Specific Dimensions

  • Priority
  • Process
  • Sub Process
  • Category
  • Team (mapping on Process groups) : last team assigned to the ticket
  • Level
  • Group
  • Source
  • Historical Team
  • Historical Level
  • Historical Group


Scope

  • Current year
  • Y-1