✨ Welcome to the Service Request Management FAQ Hub! ❓💡
Here you'll find answers to the most frequently asked questions. This centralized resource is designed to streamline your experience and provide quick solutions ⚡.
🤔 Need more help? Don’t hesitate to reach out to our 💬 support team or connect directly with the 🔗 process owner for expert guidance
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Some requests are already mapped to a specific resolve group and are automatically assigned to these groups. This is according to what was designed by each Service Owner for their requests |
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User Guides and Tutorials will be available on the wiki platform to give step by step instructions |
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No, not all notes are visible to the user , only the notes entered at the parent Work Order, Incident, or Request level; notes added on Tasks remain internal and are not exposed to the user. Additionally, the note has to be marked as Public to be visible to the end user |
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