Versions Compared

Old Version 12

changes.mady.by.user Karina Keiko Tsuji

Saved on

compared with

New Version Current

changes.mady.by.user Li Lian Cheong

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Quality OverviewImage Added


Info
iconfalse
titleOwner - SFDC Data
CRM Team

 

 

       Quality OverviewImage Removed

 

 


Info
iconfalse
titleIS Reporting Coordinator
Diogo Paiva & Laurence De-Zeeuw


Info
iconfalse
titleD&PS Expert
Miriam Luttrin
EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong



General Description

The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.com easier and analytical in nature. The Quality section is divided into several parts:


Sources

 

CRM SalesForce
CRM Salesforce
.com
Salesforce.com Quality
BW
BW_QRY_DBSDSO14_0001


Specific Dimensions

See relevant section for Specific Dimensions


Scope

  • Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests


Refresh Frequency
Daily


Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.



Info
iconfalse
titleAuthorization & Rights
Authorization & Rights
All the accesses must be validated by:
GBU CRM Champions
or
GBU Quality Manager
Click here for the Access form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.