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       Quality Overview

 

 

Reporting Coordinator

Laurence De-Zeeuw

D&PS Expert

Miriam Luttrin

General Description

The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.com easier and analytical in nature. The Quality section is divided into several parts:

Sources

 

Salesforce.com
Salesforce.com Quality

Specific Dimensions

See relevant section for Specific Dimensions

Scope

  • Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests
Refresh Frequency
Daily
Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.

Authorization & Rights

Authorization & Rights

All the accesses must be validated by:

GBU CRM Champions

or

GBU Quality Manager

Click here for the Access form to get access to Analytics.

Access Rights and Dashboard Entry Points - Click here for descriptions.

 

 

 

 

 

 

 

 

 

 

 

Not able to find the solution? Contact SBS Support.

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