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Table of contents

Table of Contents
maxLevel2

Objective of this Procedure

The purpose of this document is to list all Accounts Receivables and Cash Collections disputes scenarios and explain which steps should be followed in each case.

Scope

This operating procedure (OP) applies all receivables for which the FSCM  Dispute Managemnet Management is available.

Definitions 

  • SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
  • OTC CCT AR: Order to cash Customer Credit & Trade Accounts Receivable teamOTC
  • CCT CCL: Order to cash Cash CollectionsCustomer Credit & Trade Cash Collections team
  • OP: Operating procedure0231: PI system for Worldwide Accounts Receivable and Payable

Scope

ERP

References

Attachments

OTC CCT AR Dispute Scenarios.xls

AR

and collections

disputes scenarios

Image Added

Attached the excel file with the description of all OTC AR & CCL disputes scenarios and the steps to be followed in each of them.