Syensqo IS - Customer Support

Page tree

Versions Compared

Old Version 2

changes.mady.by.user TAN, Li-Lian

Saved on

compared with

New Version Current

changes.mady.by.user Silva, Gonçalo

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Table of Contents

CEP User Access Management Process

  1. CRM Champion asks for CEP user access creation
  2. CRM Champion fills up CEP User Request Template
    1. Specify which CORPORATE GROUP he/she belongs to
    2. Specify which ACCOUNT he/she belongs to
    3. Specify user information
    4. Specify type of access required (CEP only | CEP + solvay-ecommerce)
  3. CRM Champion raise freshdesk ticket


Panel
borderColor#DBDBDB
bgColor#F2f2f2
borderWidth1


Panel
borderColor#DBDBDB
bgColor#ffffff
borderWidth1

1.User Request Template

 


Expand
title>>> see procedure

 User Creation Template

2.User Access Matrix

 


 
Expand
title>>> see procedure


3.User Creation Procedure

Expand
title>>> see procedure

  CEP user access creation procedure


4.User Maintenance Procedure

 


 
Expand
title>>> see procedure


5.User Monitor Procedure

 
Expand
title>>> see procedure








Last modifications :


Viewtracker
hidetrue