GCC Knowledge Base is your place to access, comment and create the documentation to run Global Contact Center related activities.
Here you may access GCC Organizational and Operating procedures, other documents (forms and trainings) plus additional links to other useful information. Use this space to access information about Novecare Strategy & Transformation team organization and missions as well as operating procedures and training materials for process and tools managed by the team
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| Novecare Strategy Knowledge Base |
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| GCC Procedures | Children Display |
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| page | SBS - GCC - Process |
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GCC Operating procedures by Service Center | Children Display |
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| page | SBS - GCC - Service Center |
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- Commercial Excellence Team & Mission
- Commercial Excellence Toolkit (training materials, processes, reports...)
- Commercial Excellence Team space (restricted area)
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Other documents | Children Display |
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| page | SBS - GCC - Other documents |
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| Know more about GCC process | Children Display |
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| page | SBS - GCC - Know more |
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| Contribute to SBS - GCC | Children Display |
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| page | GCC - How to contribute |
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- Strategy & Transformation Team space (restricted area)
