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Training materials
Who's who in GBU CRM Team
CRM Champion: Simon Delens
Key Users by Region:
- EMEA: Michael Decker
- NAFTA & LATAM: Laila Jorge
- APAC: Sue Wei Leong
Key Users by Process:
- Complaints, Customer Requests, Customer Specific Requirements: Marina Rodel, Sandrine Harket
- Sample Requests:
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- Marie Pereira
- Opportunity Management: Paul-Antoine Valois
- Customer Service: Marie Pereira, Jessica Guo
- Lead Management: Maud Joassard