Syensqo IS - Customer Support

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Click on this link for the full training material (PowerPoint)

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Managing
 Managing Customer Needs

Added Value

How will Customer Requests management help you?

  • Provide you with information on all customer standard requests, from your GBU and cross-GBUs
  • Improve customer requests’ follow-up through a standard process
  • Improve traceability linked to regulatory support documentation
  • Track Key Performance Indicators (KPIs) (e.g. lead time, number of pending requests, …)
    • Get better insights into customer needs

    In this section, you'll know more about the mobility features of your CRM, thus how you can access Salesforce.com from your smartphone or tablet via the Salesforce1 application or the webbrowser, what functionalities are available to you in offline mode, etc.

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    What you need to know to start...

    Standard Customer Request Definition:

    A customer request represents one or more demand(s) from a customer related to one or several areas (e.g. logistics, packaging, documentation, training, technical support, regulatory compliance).

    Special customer requests are not yet covered in Salesforce.com.

     

    On your smartphone or tablet, there are 2 ways to access Salesforce.com:

    • Through the web browser: Open Google Chrome and access via the well known link https://solvay-crm.my.salesforce.com
    • Via the Salesforce1 application: download the app, and follow the log in instructions to connect to the Solvay version

    The Salesforce1 application provides offline capabilities. The scope of offline capabilities will be expanded based on your needs. Please don't hesitate to provide feedback via Freshdesk. Image Removed

     

     

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    CRM - Need HelpCRM -
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