Syensqo IS - Customer Support

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11. Mobility

Click on this link for the full training material (PowerPoint)

 

 Managing Customer Needs

Added Value

In this section, you'll know more about the mobility features of your CRM, thus how you can access Salesforce.com from your smartphone or tablet via the Salesforce1 application or the webbrowser, what functionalities are available to you in offline mode, etc.

 Table of Contents

What you need to know to start...

On your smartphone or tablet, there are 2 ways to access Salesforce.com:

  • Through the web browser: Open Google Chrome and access via the well known link https://solvay-crm.my.salesforce.com
  • Via the Salesforce1 application: download the app, and follow the log in instructions to connect to the Solvay version

The Salesforce1 application provides offline capabilities. The scope of offline capabilities will be expanded based on your needs. Please don't hesitate to provide feedback via Freshdesk. 

 

 

Need Help?

To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/

you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example

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