Syensqo IS - Customer Support

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On Account page, "Targetted account" is ticked (manual action) to indicate that the customer can be onboarded.

Click on « Business » tab to access the list of contacts. On "Related contacts", find the contact you want to check and click on « View relationship ». 

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AM webshop (dedicated to BU Additive Manufacturing products) link to AM Webshop


Reference Documents

AM Webshop User guideline




Key roles

Sophia SONG = : Product Owner of AM webshop (who has replaced Ryan HELMS)

Leila RADJAH: Business Analyst

KryzsztofKrzysztof MAGDOWSKI: CloudCraze developer

Christophe SpiteriSPITERI: SAP developer

Olivier HislerHISLER: webmethods


And 2 Solvay contacts who will create tickets:

Coleman Schmerbeck is the main contact. He will became the contact for NAM only.

Roberto Zanoni will be soon the contact for all other regions (January 2020 = transition period).


FAQ


Expand
titleWhat should we do if Coleman or Roberto are asking someone ask for a new Solvay user to have access to Additive Manufacturing webshop?
  1. Ask Sophia SONG to validate
  2. |If validated : add “CC AM - Access to Webstore” permission set to the user

Version Control

VersionDateDescription0020/01/2020Draft Version

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titleHow business support team onboard customers?