Syensqo IS - Customer Support

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Reference Documents

AM Webshop User guideline


Key roles

Sophia SONG = Product Owner of AM webshop (who replaced Ryan HELMS)

Leila RADJAH: Business Analyst

Kryzsztof: CloudCraze developer

Christophe Spiteri: SAP developer

Olivier Hisler: webmethods


And 2 Solvay contacts who will create tickets:

Coleman Schmerbeck is the main contact. He will became the contact for NAM only.

Roberto Zanoni will be soon the contact for all other regions (January 2020 = transition period).




FAQ


  1. Ask Sophia SONG to validate
  2. |If validated : add “CC AM - Access to Webstore” permission set to the user


Version Control

VersionDateDescription
0020/01/2020Draft Version




On Account page, "Targetted account" is ticked (manual action) to indicate that the customer can be onboarded.

Click on « Business » tab to access the list of contacts. On "Related contacts", find the contact you want to check and click on « View relationship ». 

Reports also exist to check this information. Please refer to « Onboarding Status Name of region" (ex. "Onboarding Status NAFTA").

The best way to get IT support is to use the new Service One Platform.