Syensqo IS - Customer Support

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titleWHO HAS ACCESS TO SOLVAY ONE?
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  •  Solvay ONE is accessible by everyone with an AD account (employees and external contractors) of Solvay Group
  •  Solvay ONE is accessible from Intranet and Internet with Solvay SSOSingle Sign On:
    • Intranet: auto-login
    • Internet: visitor logs on with windows login
Info
  • all Solvay internal staff may access SOLVAY ONE, if they do not have access, they can  ask themselves their local Infrastructure helpdesk to grant them access
  • As governance, each GBU or function have to refer to their respective Communication or HR departments to validate exceptions for external staff access to Solvay ONE and/or HR Services: before contacting Local infrastructure service desk . Indeed external staff access may differ by Solvay site or country for interns, contractors, consultants...

> Solvay ONE : Communication department

> HR Services:  HR department

  • It is important to know that Solvay ONE receives a daily synchronization from GUDSIS.
  • If your information is incorrect, please contact local helpdesk to check if information is correct in GUDSIS.
Code Block
titleCriterion for Solvay ONE access
1. "USER STATUS" = ACTIVE
2. "INTRANET SERVICE" = YES ("X")
3. "JVFORONE" != ("X")
Warning
titleNo access to ONE?
  1. Contact local ServideDesk (to update GUDSIS to have by activating Intranet Service) - see contactsyour "Infrastructure" contact here.
  2. GUDSIS will update ONE automatically (up to 24hrs delay)

 

Warning
titleNo access to HR services?
  1.  Contact Ask HR (to grant or update access to HR services) - see your "MY SBS HR Services " contact here.

 

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