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THE

TEAM LEAD

SERVICE OWNER PATH

The job instructions are organized in a logic way into categories

Feel free to propose any changes among all WIKI. You share ownership of this tool with the

service owner

team leads!

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  • AMERICAS
    • EMEA / EMEA 02 / EMEA 03 / EMEA 04
  • OLD WIKI
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    Onboarding

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    Expand
    titleSolvay Structure
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    titleCCT Overview
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    titleAccounts Receivable Overview
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    titleCredit Management Overview
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    titleCustomer Service Overview
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    titleCollections Team
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    titleAbout Our Customers
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    titleCollections Strategy
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    titleSpecificities Americas
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    titleSpecificities EMEA
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    titleSpecificities APAC
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    titleOne Credit Policy
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    titleSkills & Knowledge
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    titleFactoring (WP1 / PF1 / PI1)

    no current documents

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    titleCompliance & Fraud Prevention
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    titleQuality and ISO
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    titleCommunication Skills
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    titleIncoterms 2022



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    Alignment w/ Coordinators 
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    titleGBU Contact Info
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    titleContacts List by GBU
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    titleMaterial from Coordinators
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    titleMeetings with GBU
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    titleScope of Credit to Business
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    titleAlignments with the Commericial Team
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    titleAlignments with the Customer Service Team
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    titleMonth Routine
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    titleSuggestions of Month Routine Team Lead

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    Team Control

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    titleEscalation Process
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    titleEscalation Map
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    titleAccounts Overview
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    titleRefund Overview
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    titleCredit Items Overview
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    titlePayment Anticipated Overview
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    titleRegion Specificities
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    titleBW Tips
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    titleBW reports and VBA files
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    titleBW Guidelines

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    Team Analysis and Meetings

    title
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    titleCollections Internal Meetings
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    		Internal Collections Meet
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    titleWeekly Calls w/ Louise
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    titleMetrics Reports
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    titleDashboards
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    titleQlicksense

    AMERICAS
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    Team Organization

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    titleNewcomer
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    titleOnboarding Calendar
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    titleAccesses Checklist
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    titleMetrics Reports
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    titleTeam Continuous Improvement

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