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Created by
TAN, Li-Lian
, last modified by
Halama, Larissa
on
Oct 24, 2024
THE COLLECTOR PATH
The job instructions are organized in a logic way into 5 categories
Each category have main sub-categories
Onboarding
Solvay Structure
CCT Overview
AMERICAS
EMEA
APAC
/
APAC 02
Accounts Receivable Overview
AMERICAS
Credit Management Overview
AMERICAS
Customer Service Overview
AMERICAS
Collections Team
About Our Customers
AMERICAS
Collections Strategy
AMERICAS
EMEA
/
EMEA 02
Specificities Americas
Specificities NAM
Specificities LAM
OLD WIKI Specificities LAM
OLD WIKI Specificities NAM
Specificities EMEA
Manage BNP Ireland Financing program
Management of Confirming process for Spanish customers
Specificities APAC
Specificities 7523
Specificities TH
Skills & Knowledge
Factoring (WP1 / PF1 / PI1)
no current documents
Compliance & Fraud Prevention
AMERICAS
Quality and ISO
AMERICAS
OLD WIKI
Communication Skills
AMERICAS
EMEA
/
EMEA 02
/
EMEA 03
/
EMEA 04
OLD WIKI
Incoterms 2022
EMEA
Outbound
Communication
Pre Chasing and Chasing
Prechasing / Chasing
AMERICAS
BMC HELIX
no current documents
RPA
OLD WIKI
Statement of Accounts
OLD WIKI
Escalation Process
Escalation Map
AMERICAS
/
02
OLD WIKI
Bank Documents & Letters
Bank Certificates
AMERICAS
Service Scope
Bank Draft
Financial Account Reconciliation
Reconciliation
Dispute Management
AMERICAS
EMEA
Old Items Reconciliation
AMERICAS
Credit Items Reconciliation
no current documents
Service Invoices
no current documents
Region Specificities
AMERICAS -
"Sucatas"
AMERICAS - IECRA allocation
/
LINK 02
SAP Tips
SAP Onboarding
AMERICAS
OLD WIKI
SAP Transactions
EMEA
/
EMEA 02
APAC
Reporting, Meetings and Control
Reporting
PCM Contact Info
AMERICAS
/
AMERICAS 02
EMEA
PCM Action Comments
AMERICAS
/
AMERICAS 02
PCM Risk Comments
AMERICAS
/
AMERICAS 02
Diagnosis Comments
no current documents
Meetings
Internal Collections Meet
no current documents
Meetings with GBU
no current documents
Control
Dashboards
GLOBAL
Service Unit Requests
AR Requests
Dispute To Be Cleared
AMERICAS
Credit Requests
no current documents
AR and Credit Requests
Refund Request
AMERICAS
/
AMERICAS 02
APAC
/
APAC 02
OLD WIKI
Re-age Request
AMERICAS
EMEA
APAC
/
APAC 02
Overview
Content Tools
Tasks
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