After a candidate has accepted an offer and starts the onboarding process, it happens that the hiring start date is changing. The manager shares this information potentially with multiple actors:
the local HR -> who also usually informs payroll
the recruiter
the HR OPs team
The information of a new start date, after the onboarding was initiated, needs to be shared to the Workforce Data Admin (WDA) team by the Manager so that they can correct it either in the Onboarding module (if the ONB process is still in progress), or in Employee Central (if the ONB process was already completed).
WHAT TO DO
Whenever you are informed that the start date has changed and needs to be corrected, please inform the Manager that they must submit a ticket to the WDAService One > Catalog > Human Resources > Onboarding service request and provide the employee's name and new start date.
NB : For teams with agent access in Helix, you can also create and assign the case in Helix, directly to the Workforce Data Admin support group, as per the below example :
