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Objective of this Procedure

This operational procedure (OP) demonstrates processes and procedures to cancel billing of Accounts Receivable activities for all legal entities.  This OP provides instruction for users to perform recurring activities and reacting expected scenarios.

Scope

This operational procedure (OP) applies for Accounts Receivable activities of entities:

Definitions 

  • SBS: In the current document, “Solvay Business Services” will be replaced by its abbreviation “SBS”.
  • AR BO: Accounts Receivable Back Office
  • OP: Operating procedure
  • CSR: Customer Assistant Representative

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Scope


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Process Flow version1.50 (shown in the process)

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Balance confirmation

In case of a third party or audit company requesting a balance confirmation, transaction F.27 can be used and it should be executed from local systems and for a specific legal entity. See request Audit requests example.pdf as example.


Process Flows

AR Billing Cancellation

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Step:

After receiving approved Billing Cancellation request from Customer Service, validate the request and follow below steps:

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VFxx - AR Billing Cancellation