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changes.mady.by.user Li Lian Cheong

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changes.mady.by.user Rachdi, Donia

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Info
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titleProcesses KPIs Owners
Refer to each
page for detail
Info
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titleD&PS Expert
Refer to each page for detail
tab



General Description

To start off, this an overview page of the main KPIs of each service lines. There are 2 sections in this page:
  • Strategic Comments
Main KPIs in Trends
  • Customer Satisfaction Score
  • Ongoing Projects
  • Customer Overdue
  • D4 Closure Compliance
  • D4 Closure Package Reopening
  • Supplier Payment On Time
  • Employee Payroll Accuracy
  • FreshDesk Tickets Closed
  • Remedy Tickets Closed
Strategic Comments
  • Comments updated in each quarter according to each service

General Description

This new single dashboard will conveniently encompass part of the KPIs previously displayed in the following dashboards: Macro KPIs, PtP, OtC, RtR, HtR, and Service Delivery covering in total of 75 KPIs. With the new dashboard, it is:
  • to reflect the new organization following Oxygen implementation.
  • to capture SBS performance with the most significant KPIs directly selected by the new teams, within a unique dashboard.
  • to Simplify the navigation and the maintenance of the KPIs.
Tab
  • Overview
  • Customer Satisfaction
  • Simplification & Transformation
  • Customer Credit & Trade
  • Finance
  • Human Resources 
  • Purchasing
  • Digital & IT
  • Projects
  • Information Risks & Security
  • Transversal
Period of Analysis
  • Year - 1
  • Year
    • Month
    Currencies
    • EUR and USD only
    • Conversion rate : End of month 
    Info
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    titleTarget Users
    • SBS Management Committee
    • SBS Services Lines Members
    • GBUs Directors
    • GBUs Functions
    • GBUs Controllers
    Info
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    titleAuthorization & Rights
    All the accesses must be validated by
    Request for accesses
    Access Request Form